Making virtual teams work

Michael Watkins published a fine article last month in the Harvard Business Review with success strategies for managing virtual teams. HBR is of course by definition focused on the corporate world, but so often we turn to their excellent content for readings in nonprofit leadership and management as well. Given how many nonprofits have either“Making virtual teams work”

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Cross-generational understanding

We can safely assume that every person reading this TIP is either a member of, or works closely with, the generations known as Baby Boomers (b. 1946-1964) or Millennials (b. 1982-1999). If you’re a mid-life Generation X person, you’re not being disregarded here, and in fact, you’re more likely in a ringside seat with colleagues“Cross-generational understanding”

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Working remotely–pros and cons

When the top executive at Yahoo famously announced earlier this year that she was requiring all employees to work from company offices, the dialogue on both sides—in favor of working remotely, and in defense of the conventional office setting—was fast and furious. There are significant arguments to be made for both points of view, of“Working remotely–pros and cons”

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How helpful are you . . . really?

When have you had laughably bad customer service? Restaurants and airlines are common culprits, of course, and our favorite “horror stories” of poor customer service also come from contact throughout the corporate world–financial institutions and cable companies and behemoth retailers. We all know what it feels like to experience voicemail hell, script-reading call centers, or“How helpful are you . . . really?”

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